SAP Support and Maintenance
- 24 x 7 Maintenance and Support
- Complete Ownership from First Call received to Call Closure
- Covers Application Support and Infrastructure Support
- Enhancements to existing functionality
- ABAP support and modifications
- Production support and second level support
- Master data maintenance upload/download
- ABAP performance tuning services
- BASIS/System admin support services.
BSL´s SAP-Support promises:
- Seamless customer experience across service desk and application support
- Improved process efficiencies and compliance
- Effective and quick response to changing business dynamics
- 24/7 end-user support through service desk from a centralized location
Our experience with BSL has been very positive. The Service is prompt and we should admit that we are very impressed by quick and precise way our needs are met. - IBM